Monday, September 8, 2014

Troubleshoot Supervised iPads Prompting for Apple ID Password

After configuring our iPad carts and successfully deploying apps silently using Meraki Systems Manager, we were surprised when they suddenly started prompting for an Apple ID password.  After a few days of troubleshooting and a call to our Apple Engineer, we discovered that when certain restrictions are applied to a device running iOS 7, the device will prompt for a password when assigning apps.  We had applied the profiles after deploying some apps, which explains why we didn't have this problem immediately.

So far, we have tested and found that restrictions to the store(s), content/age restrictions, and requiring a password when installing apps will cause this behavior.

Hopefully, this will save others when troubleshooting silently pushing apps to iOS devices.

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